Refund policy
How to return or exchange
To initiate a return or exchange, please visit Redo, our return / exchange software.
You will need your order number and zip code or email address.
After completing the prompts, Redo will email you a prepaid USPS return shipping label and or QR code.
US orders + Canadian orders: Simply click on this link to get started - > Return Portal
International orders: Please contact our support at apparel@westcoastchoppers.com
If you have any additional questions or need assistance please email us at apparel@westcoastchoppers.com.
Returns will only be accepted within 30 days of delivery.
1. Original packaging, new and intact
Items must be unused, unworn, unwashed, in their original packaging (polybag/box), with all labels/tags attached.
➡️ Refund: 100% of the purchase price (excluding shipping costs).
2. Out of original packaging, but labels intact
Items that have been tried on, with packaging opened or missing, but with all labels/tags still attached. Must be unworn and unwashed.
➡️ Refund: 100% of the purchase price (excluding shipping costs).
3. Labels removed, item unworn and unwashed
If the labels/tags have been removed but the garment is still unworn, unwashed, and in resellable condition:
➡️ Refund: 80% of the purchase price (a 20% handling/restocking fee will be deducted).
4. Worn, washed, or otherwise used
Items showing signs of wear, odors, stains, or washing are not eligible for a refund.
Redo
US customers + Canadian customers who add Redo to their cart are entitled to unlimited exchange attempts per order number (within 30 days of delivery). Redo will also cover the cost of shipping for return for store credit. This means that the cost of shipping will be covered for all exchange attempts under each order number. Customers who do not add Redo to their cart must pay the cost of shipping for any return for refund or exchange shipping. Redo never covers the cost of return shipping for return for refund.
Note: Authentic parts items are excluded from coverage and can't be returned.
International Orders
International customers ( located outside of the US ) are responsible for the cost of shipping for the initial order. International customers are also responsible for the shipping cost of any return for refund.
International customers are responsible for customs, border, tax and or duty fees.
International customers will need to email apparel@westcoastchoppers.com for return / exchange approval. Returns will not be accepted after 30 days of delivery.